Shipping & Delivery
We offer shipping through FedEx, The United Parcel Service (UPS), and the United States Postal Service (USPS).
We do our best to ship out orders as quickly as we can to customers. Orders are usually shipped the same day they are processed using one of the several methods offered by our carriers. See shipping methods and shipping time frame for specifics about each method and time frame for delivery.
Shipping time frames are provided with each of the different methods listed below. International shipping time frames are subject to change if customs holds the order for checking and other inspections. This can take up to an additional four (4) weeks beyond the normal time frame to be released and reach a customer.
USPS Time Frame for Delivery
Our USPS shipping options are available for both domestic and international customers and include First Class, Priority and Priority Express variants.
Our USPS shipping options do cover all 50 states including all territories. Only USPS First-Class and Priority services ship to APO/FPO/DPO addresses.
This is the standard service used for all domestic orders that qualify for our free shipping offer. First class packages are not guaranteed or insured and can take anywhere from 3-6 business days to deliver. Additionally, this service is only applicable for packages weighing less than 13 ounces. For more information regarding this service, please visit the USPS website.
This service is also not guaranteed to arrive on a certain date, however, these shipments can usually take anywhere from 2-4 business days to deliver. This service does come with insurance up to $50, with some exceptions. For more information on this service, please visit the USPS website.
This is a guaranteed service with an estimated delivery time of 3-5 business days and is dependent upon when the package hits the mail stream and delivery location. These shipments are also insured up to $100, with some exclusion. USPS Express does not ship to P.O. Boxes, APO, FPO, or DPO addresses. For more information, please visit USPS website.
USPS International ships to all of eligible countries of PartsQ. International shipments can be subject to duties, import taxes, and/or customs fees. These fees are the responsibility of the recipient. If a shipment is refused and returned, the customer will beresponsible for any import taxes and/or return shipping costs incurred by PartsQ. These fees are specific for each destination country, therefore we do not know what the amount will be. That being said, we attempt to declare parcels below purchase costs to avoid these fees and to assist in keeping these costs low in general.
UPS Delivery Time Frame
As previously mentioned, UPS is available both domestically and internationally. UPS does not ship to P.O.Boxes, APO, FPO, or DPO addresses. If you wish to ship to a P.O. Box, APO, FPO or DPO address, you must choose USPS as your shipping method. All UPS services are guaranteed.
Additionally, we offer a number of different UPS options, including, but not limited to, Ground, Second Day Air, and Next Day Air.
Delivery can take from one to five business days within the continental U.S. and is guaranteed to arrive by a certain date, specified by UPS and maintained by UPS's Policy. Again, this service cannot ship to APO, FPO, DPO addresses, or P.O. Boxes. Below is an outbound view of transit time for this option in regards to our location. For more information regarding this service, please visit the UPS website.
UPS 2nd Day Air
Deliveryis guaranteed two business days from date of shipment and cannot be used toship to APO, FPO, DPO addresses, or P.O. Boxes. Please visit UPS for more information on this service.
UPS Next Day Air
Delivery is guaranteed the next business day and cannot be used to ship to APO, FPO, DPO addresses, or P.O. Boxes. Please visit UPS for more information on this service.
UPS International ships to all of our eligible countries. International orders through UPS can be subject to duties, import taxes, and/or customs fees. These fees are the responsibility of the recipient. If a shipment is refused and returned, the customer will be responsible for any import taxes and/or return shipping costs incurred by PartsQ.
These fees are specific for each destination country; therefore we do not know what the amount will be. That being said, we attempt to declare parcels below purchase costs to avoid these fees and to assist in keeping these costs low in general.
A country's customs department may require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find your invoice details in your account profile.
Similar to its domestic equivalencies, UPS offers a wide range of international shipping services.These shipping options differ dramatically depending on the country you reside in. To see if you qualify for these services or for more information on these services, please visit the website.
FedEx Delivery Time Frame
FedEx Same Day -Fastest – Delivery Time Based on Flight Availability
FedEx First Overnight Delivery Next Day 8.00 or 8:30 am
FedEx Priority Overnight Delivery by 10:30 am
FedEx Standard Overnight Delivery by 3pm
FexEx 2Day – Delivery in 2 Business Days by 4:30 pm
FedEx Express Saver – Delivery in 3Business Days by 4:30 pm
FexEd Ground and FedEx Home Delivery – 1-5 Business days depending on distance and destination
FedEx International Delivery Time frame
Fastest -FedEx International Next Flight– Delivery Time Based on Flight Availability
FedEx International First – 2 Business Days – Delivery by 8:00 to 8:30 pm to Select European cities
FedEx International Priority – 1-3 Business Days. Delivery Based on Country.
FedEx International Economy – 2-5 Business Days. Delivery Time Based on Country.
FexEx International Ground – 3-7 Business Days. Delivery to Canada and Puerto Rico
FedEx International Mail service Premium – 4-7 Business Days. Delivery 4-7 business days to destination country postal administration for international mailings of printed matter and low.
If your shipment arrives to you in damaged, faulty or poor condition, we request you to take pictures of both the outside of the package as well as any damaged items contained inside.We will use these pictures to file a claim against the carrier. As each case of damage can be unique to each circumstance, so will the remedial action taken. Please contact us with these photos, and we will work with you to come to a satisfactory resolution.
Shipments Delayed in Transit
PartsQ is not responsible for delays in delivery times caused by weather related natural disasters or other situations. All shipping methods used are at risk of potential delays. That notwithstanding, we do hold our carriers accountable for delivery time frames and will work to get your order to you by the expected delivery time frame where possible.